Airports Council International-North America (ACI-NA) announced the winners of the 2021 ACI-NA Airport Concessions Awards, which celebrate the resilience of airports, concessionaires and business partners. Congratulations to AMAC members who won awards!
Adaptability Awards: This category recognizes airports, concessionaires, and/or service providers that have demonstrated adaptability and versatility to maintain a safe concessions program while preserving the customer experience during the COVID-19 pandemic.
- Adaptability Award (Large Airport): Hartsfield-Jackson Atlanta International Airport
- Adaptability Award (Medium Airport): Indianapolis International Airport
- Retail Operator Adaptability Award: Hudson
- Food and Beverage Operator Adaptability Award: HMSHost
- Service Provider Adaptability Award: Unison Retail Management
Best Employee Recognition Program Awards: This category recognizes an airport, concession operator or service provider that supports an employee concessions recognition program.
- Airport Best Employee Recognition Program Award: Tampa International
- Concession Operator Best Employee Recognition Program Award: SSP America
Heroes Awards: This category recognizes a single person from an airport, concessionaire or service provider that has gone above and beyond to make a positive impact on their peers, customers or the airport community.
- Heroes Award (Food & Beverage Operator): Carolyn (Suzie) Grider, SSP America
- Heroes Award (Retail Operator): Crystal Channel, Paradies Lagardère
- Heroes Award (Large Airport): Kate Webb, Tampa International Airport
- Heroes Award (Medium Airport): Nicholas Covelli, Milwaukee Mitchell International Airport
Partnering with Airports and Concessionaires Award: This category recognizes how airports and concessionaires have worked together for the good of the airport, passengers and the community.
- Partnering with Airports and Concessionaires Award: Paradies Lagardère
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