AMAC Member Voices

2024 Member Testimonials: Interviews

2023

2023 Member Testimonials: Interviews

2022

2022 Member Quotes

AMAC Member Testimonials_McOwan-Somilleda

2022 Member Testimonials: Interviews

2021

Kerry Adams

Director of Culture & Community
Departure Media Airport Advertising

“Through AMAC, I get exposure to a diverse group of people and all of the micro-industries within aviation that I just can’t get anywhere else. AMAC is full of people who genuinely want to see other people succeed as much or more than themselves. There is nowhere else that I find the same sense of community and support.”

Kerry Adams has over 10 years of experience providing direct support to C-level executives and is an advocate for unmatched customer service that begins with unmatched company culture. As Director of Culture and Community for Departure Media, Inc. (DMI), she prides herself on strong customer relationships and keeping Departure Media’s commitment to its Core Values. Kerry’s focus is on strengthening relationships with key airport personnel and community members, cultivating employee engagement and improving the local community of each airport DMI serves. She oversees the Internship Program, organizes team building and volunteer programs, negotiates partnerships with local community organizations, makes annual visits to all of DMI’s airports to engage airport staff and meet with community leaders and nurtures those relationships throughout the year. Her passion is for people and keeping them happy.

What does AMAC mean to you? Why do you join each year?
AMAC gives me the opportunity to meet people with diverse backgrounds from all over the globe, expanding my world view. It allows us to network with individuals facing similar disadvantages to winning business, as well as interface with representatives and decision makers from the airports we serve and those we hope to serve in the future. Since my first conference, I’ve felt like a member of the AMAC family—and it truly is like a family. Everyone is looking out for and rooting for their fellow members. AMAC is full of people who genuinely want to see other people succeed as much or more than themselves. There is nowhere else that I find the same sense of community and support.

What do you value most about being an active AMAC member?
For me, it’s the exposure I get to all of the different facets of the aviation industry and the diverse community of people involved in those facets. I’ve always tried to approach my work with a 360 view- considering all of the possible perspectives and variables. Through AMAC, I get exposure to a diverse group of people and all of the micro-industries within aviation that I just can’t get anywhere else.

What was your first job?
My first job was working as a hostess at a restaurant. I quickly worked my way up and was a key manager by the time I graduated high school. I worked for that same company for 6 years, which I think is a bit of a rare thing for a teenager and even some adults. The job really showed me how hard work paired with being kind and genuine could get you far, and how starting at the bottom didn’t mean you had to stay there. If anything, it builds a better leader who understands things from the ground up. Since then, I’ve held or worked my way up to leadership roles in every company I’ve worked with. Whether I started at the bottom or not, I’ve kept that motivation to learn all that I can about the industry, the company, and all of the individual roles within it- always growing my understanding and helping me to expand that 360 view.

Guilty Pleasure: What can you not live without?
Singing at the top of my lungs in the shower. I’m a bit of a shy person until you spend quite a bit of time with me and I’m not one to seek the spotlight, but in the shower, I am a diva.

Krystel T. Davis

Manager, Human Resources Services
BWI Marshall Airport

“AMAC is a dedicated community focused on the advancement and success of people like me. I will continue to be a member because I believe in the vision of the organization and I see the mission being carried out in many ways every day.”

In October 2016, Krystel T. Davis was appointed as the Manager of Human Resources Services for the Baltimore Washington International Thurgood Marshall Airport (BWI Marshall Airport) and Martin State Airport. In this capacity, Krystel is primarily responsible for developing and implementing human resource management strategies that enable BWI Marshall and Martin State Airports to recruit and retain high-performing and motivated professionals. Additionally, Krystel is responsible for guiding BWI Marshall and Martin State Airports through reorganizations and ensuring compliance with state and federal regulations. Krystel holds a Master’s Degree in Business Administration from Loyola University of Maryland and a Bachelor’s Degree in Business Management from Bryant & Stratton College in Ohio.

What does AMAC mean to you? Why do you join each year?
AMAC means that there is a dedicated community focused on the advancement and success of people like me. I will continue to be a member because I believe in the vision of the organization and I see the mission being carried out in many ways every day.

What do you value most about being an active AMAC member?
The thing that I value most about being an active member of AMAC is having the opportunity to learn from industry experts while building lifelong connections with amazing people.

Describe your career path. What led you to where you are today?
I first started working in an airport when I was 16 years old. I had an after-school job working for HMSHost at Cleveland Hopkins International Airport (CLE Airport). From there I worked for various companies throughout the airport until I landed a job working for the Cleveland Airport System at the age of 21. Working for the Cleveland Airport System gave me the support needed to continue my studies in college. During my last semester of college, I had the opportunity to intern in a field that I would later come to love – Human Resources. After my internship in Human Resources, I became the Talent Acquisition Specialist for CLE Airport and now have the pleasure of serving as the Manager of Human Resources Services for BWI Marshall Airport. I am where I am today because of the passion that I have for HR and the skills and knowledge I’ve developed throughout my time working in airports.

Why did you choose to do what you do now? What is your WHY?
I chose to do what I do now because of my personal life experiences. I understand the challenges many may face when trying to figure out how they can improve professionally. I was fortunate to meet some amazing people early in my career journey who helped guide me along the way when I didn’t necessarily have all of the answers or the skill to do it on my own. Because of that, I am extremely passionate about empowering others to be successful. One of the many things that I’ve enjoyed about Human Resources, so far, is matching top-performing and rising professionals with the right career in aviation and ensuring organizations make the most of their resources and talent.

Can you share some of the roadblocks that were teachable moments for you along your professional journey? Which lessons learned would you teach to aspiring professionals?
As an aspiring professional, I didn’t fully understand the importance of organizations like AMAC until a little later in my career. I was working hard to progress in my career not completely appreciating the tools and resources available to me. Now I understand that it didn’t have to be so challenging and that there is an entire community out there devoted to offering support. I believe that utilizing professional organizations for things like networking and career development would have had an enormous impact had I taken advantage of earlier in my career. I encourage all aspiring professionals to get involved and take advantage of the opportunities available.

Dale J. Deransburg, Jr.

Author, CEO, C.S.F.P. and C.E.A.
Deransburg International

“AMAC is an amazing organization that nurtures, educates and fosters networking within the C-Suite, and allows us as members to help airports, vendors, business owners and minorities with financial education awareness and advocacy.”

Dale J. Deransburg, Jr., Author, CEO, C.S.F.P. and C.E.A., a Chicago native and graduate of Columbia College is a professional speaker, Certified Estate Advisor and Chartered Senior Financial Planner. In 1997, he founded Deransburg International, Ltd. (DI), a professional sponsor of Learning Institute for Financial Education (L.I.F.E). His team of instructors specializes in financial education, wealth accumulation, asset protection and small business planning for Middle-Class America.

What does AMAC mean to you? Why do you join each year?
AMAC is an amazing organization that nurtures, educates and fosters networking within the C-Suite, and allows us as members to help airports, vendors, business owners and minorities with financial education awareness and advocacy. We joined last year because it is the premier organization that bridges the gap financially for us in the aviation industry, giving us access to the C-Suite building important relationships which leverage the playing field of business for small business owners.

When did you join AMAC? Why did you join AMAC?
I joined AMAC in April 2020, when AMAC Board Member Montgomery Regional Airport CEO Marshall Taggart highly recommended us. He said AMAC would be a tremendous resource to us as financial educators because we provided all his employees a service on consumer debt, financial stewardship and retirement which would benefit all airports.

What was your dream job as a kid?
Shortstop for Chicago Cubs.

Why did you choose to do what you do now? What is Your Why?
I did not choose this vocation, it chose me. Why do I say this, it is easy!

My story is one most can relate to. My mother was a victim of identity in the early ’90s, and she was also a victim of predatory lending practices in our community in the late ’90s. I felt helpless at the time, not knowing how to help my mother.

When I finished college and had my first professional job, I was turned down for my first mortgage, because unbeknownst to me, I had a 525 credit score, and $40,000 worth of credit card debt. Two years later, I was denied a small business loan, when I began my first business. These 3 seminal moments change my mind about money, debt and personal freedom.

I vowed to not play the victim but The Victor Role. I read a book, called The Road to Wealth, and actually, only read the chapter on credit, and within 12 months raised my score to 720, and 24 months later raised my score above 800.

In 2002 I became totally Consumer Debt Free paying off $60,000, without ever filing Bankruptcy. In 2008, I became a six-figure income earner through my business and achieved a 7 figure net worth. I decided to teach people in our community how to become stewards of their finances and began in my church.

I participated in The Focus on the Family financial stewardship program in 97 and found the program amazing, but it was 8 weeks long. Thus in 2002, after becoming debt-free, I became security licensed and began my lifelong passion of teaching Family Finances 101 to middle-class America. A course I created, which is only 3 hours with 18 modules online with a complimentary consultation to schools, businesses, and churches across the country.

I began vetting professionals in the 7 Spheres of Money for our members. Accounting, Insurance, Banking, Financial Planning, Real Estate, Estate Planning and legal. I went from teaching in my church to teaching at YMCA, State of Illinois Young Attorney General’s office, State of Michigan, and Houston Federal Reserve on to 2019, Montgomery Regional Airport employees how to become consumer debt-free, creditworthy and retire with their dignity.

We have to date helped over 20000 professionals, small business owners, and entrepreneurs achieve the same dreams. Every day I wake up with a joy in my heart, knowing our team helped another mother, father, child, and business owner overcome the shame, helplessness, and distraught my mother experienced when her identity was stolen, and the sorrow she felt like a victim of predatory lending practices, and the embarrassment I felt in that bank which declined me twice for a mortgage and business loan.

We NOW live Victoriously, Debt-Free and Peacefully, because we are helping thousands of people every year experience The P.O.M.-P.O.M. Lifestyle. One success story at a time.

What should people know about your company?
We specialize in helping professional middle-class employees, entrepreneurs and businesses with financial literacy. We have 125 years of financial expertise in Accounting, Insurance, Banking, Financial Planning, Estate Planning, Legal and Entrepreneurship. We vet professional services for our members and provide them with the tools to work in concert with the best in class through our Family Finance 101 course. We teach 136 principles of financial success, focusing on Consumer Debt Freedom, Credit Score, Retirement and Business planning. We provide you with the Encyclopedia to help you navigate a P.O.M.-P.O.M. Lifestyle. That’s Plenty of Money, and Peace of Mind, so you can join us on the Beaches of the World Club. They should register for our Most Popular REFUND 2 RETIREMENT WEBINAR during BLACK HISTORY MONTH. February 17th and 24th.

What are you reading or listening to (books, music, podcasts, etc.)?
Zero to One, Good to Great, and Proverbs daily

Guilty Pleasure: What can you not live without?
Chocolate

Do you have a signature accessory or something you always wear that is meaningful to you?
Baseball Cap with a “D” on it for DJ The Money Coach.

What’s your “walk-on” song? What would you like to play when you walk on stage?
You can Cha Cha by MC LYTE

If Hollywood made a movie of your life, who would you like to see play the leading role as you?
Larenz Tate, we are both Chicagoans.

Karen W. Ellis

Chief Experience Officer
San Antonio International Airport

“AMAC provides an opportunity for business owners venturing into the airport industry to find a sense of community.”

Karen W. Ellis serves as the Chief Customer Experience Officer for the San Antonio International Airport System (SAAS), which comprises the San Antonio International Airport and Stinson Municipal Airport. Karen has over 20 years of leadership and customer service experience in the Aviation industry by serving with the following airports: Hartsfield-Jackson Atlanta International Airport; the Houston Airport System; and now with SAAS.

Karen holds a Master of Science Degree in Human Resources Management from Troy University and a Bachelor of Science Degree from Jacksonville State University. In conjunction with her educational background, Karen is a Certified Customer Care Manager by the Customer Service Institute and a certified Customer Service Manager by the Customer Service Institute of America. She is also a Certified Customer Experience Specialist by Airport Council International. Through Toastmasters International, Karen has achieved the status of Competent Toastmaster, Advanced Toastmaster Bronze and Competent Leader with Toastmasters International and served as President of the International Customer Service Association Georgia Chapter. She currently serves as the Co-Chair of the Customer Experience Working Group for Airport Council International (ACI) and is the past Chair of the Training Committee for the American Association of Airport Executives (AAAE).

In 2020, Karen was selected as the Ted Bushelman Legacy Award recipient for Creativity and Excellence. She has extensive conference planning experience as she has served as the Planning Committee Chair for the AAAE/ACI Customer Experience Symposium for the past five years and is currently Conference Planning Liaison for the SMART Airports Conference, which will be held in person this year in San Antonio during the month of August.

Under Karen’s leadership at the San Antonio Airport, the airport has been recognized as Best Airports in overall satisfaction for the past four years and received recognition for being the first airport in the United States to complete Level 1 and 2 of the Airport Accreditation Program by Airport Council International.

What do you value most about being an active AMAC member?
This is a great question. The ability to make a difference in the lives of minorities and women in the aviation industry is what I value most about being an active member of AMAC. I am confident that this is the highest priority for the AMAC leadership as a result of the numerous programs, policies, conferences, workshops and forums to name a few. In addition, as an active member over the years, I have seen AMAC be the voice for minorities and women when other organizations were not.

Why did you choose to do what you do now? What is your WHY?
I can’t really say that I chose to do what I do—I believe it chose me. I am truly blessed to be working in a field that I am passionate about. You might wonder why I stated that my profession chose me, it’s because after a short period of time doing what I do I quickly felt an enormous amount of joy and satisfaction at the end of each work day. This led to a desire to learn and do more to enhance my skill level in this area. I frequently say, if I won the lottery, I would still do what I’m doing. The WHY is because being able to enhance someone else’s experience is what I feel is the calling on my life.

What’s your favorite moment of your professional career so far?
Attending training at the Disney Institute in Orlando Florida—that experience changed my life!

Guilty Pleasure: What can you not live without?
Spending time with my two daughters and granddaughter.

Cynthia Gooding

CEO
Fashion Spa House

“AMAC provides an opportunity for business owners venturing into the airport industry to find a sense of community.”

Cynthia Msprity Gooding is a consummate multipreneur. She has established eight businesses and is currently operating five. She has excelled at product, service, e-commerce, brick and mortar, retail and airport specialty experiences. In 2006, she started an award-winning skincare company called Anasa Life, a luxury vegan brand—filling a void for safe and effective vegan options that are safe for the entire family. In 2010, she opened Serenity Wellness Studio, a healthy lifestyle consortium. A wellness spa where the mission is to support and collaborate with other health, wellness and bodywork professionals to treat the needs of the whole individual. In 2012 she started her t-shirt line of positive affirmations and a wearable art accessories company. In late 2012, she brought all of these businesses into one lifestyle experience named Fashion Spa House.

She has received several awards and accolades for her businesses and mentorship in the community. She is an alumnus of the Goldman Sachs 10k Small Business Program founded by Warren Buffett and Micheal Bloomberg. Her current projects are expanding their airport imprint and helping other small businesses improve their businesses through her coaching program.

What do I value most about being an active AMAC member?
The potential in the community. As business owner, we seek out opportunities that fit our brand, lifestyle and financial goals, but oftentimes, those pathways can lead to long and lonely pathways. AMAC provides an opportunity for business owners venturing into the airport industry as a place to commune and find community.

What was your dream job as a kid?
My dream job was to be a nurse. Now, I had no real clue what that entailed as I had never needed the care of a nurse in a clinical setting, I just knew that my understanding of a nurse was a smart woman who helped people, and that is something knew I would be.

What was your first job?
Ironically, at 19, a nurse. My parents did not allow me to work a real job during my schooling, so my first job was as a nurse.

Why did you choose to do what you do now? What is your WHY?
I chose to open my business because as a nurse I saw the results of stress on people both mentally and physically. My store, Fashion Spa House, is a specialty retail store that focuses on self-care, self-celebration and self-preservation. Through the products that we create and curate, we teach people the value and importance of putting themselves first. We love how people feel after using our skincare, wearing one of our self-affirming t-shirts or the compliments they receive after wearing one of our curated fashions. Every outcome is intentional.

Siobhan Higgins

Founder, Owner and Managing Director
Ten Thirty Media

“The most important aspect of being a part of AMAC is access to lawmakers and the opportunity to help shape how our industry promotes equality. The aviation industry now more closely reflects the diversity of our nation, due to AMAC’s efforts to ensure regulations are driven towards an equitable playing field.”

Siobhan Higgins is the Founder, Owner and Managing director of Ten Thirty Media (TTM). TTM produces airport magazines including Air Chicago, #FlyWashington and LAX Magazine. Prior to working on airport magazines, Higgins founded and produced The Portland Menu Guide and Gorgeous – two lifestyle magazines based in Portland, Oregon. Higgins got her start in publishing in Grand Cayman working on New Resident and Cayman Islands Menu Guide. When she’s not leading a team of editors, writers, photographers, graphic designers and salespeople at TTM, or steadily increasing company revenue, Higgins likes to root for the Portland Trail Blazers on their quest for another NBA Championship.

What does AMAC mean to you? Why do you join each year?
I love being a part of AMAC and I am honored they include me. Part of AMAC is celebrating and being a part of the culture. My first AMAC Airport Business Diversity Conference was in Houston, TX over Juneteenth and it was really special to be there during that time. It is just a no-brainer to be a part of AMAC if you work in the aviation industry, especially as an ACDBE certified, women-owned business.

How have you been involved with AMAC since you joined?
I have been an active part of the AMAC Communications Committee serving as the Vice Chair. It is a great way to give back as well as stay informed on what is going on at AMAC. Being a committee member gives you a front-row seat to all of the great opportunities to promote my business and to network with fellow aviation professionals.

What, in your opinion, is the most important service AMAC provides to its members? To the industry?
The most important aspect of being a part of AMAC is access to lawmakers and the opportunity to help shape how our industry promotes equality. The aviation industry now more closely reflects the diversity of our nation, due to AMAC’s efforts to ensure regulations are driven towards an equitable playing field.

Why did you choose to do what you do now? What is your WHY?
I think God or the Universe guides us to where we should be. My parents were academics so they would use the university library as a babysitter. My brother and I would spend hours at Michener Library on the campus of University of Northern Colorado waiting for my dad to get off work. I would spend my time looking through magazine archives—Glamour, Vogue, all the old women’s magazines and I loved them. I ended up studying Art History because the business classes were so dull and then one day I was offered a job selling ads for a local magazine in Grand Cayman. I was hooked and would spend hours sitting with our graphic designer and soaking up everything I could about the production of magazines. I can still geek out on fonts and color for hours. I am grateful to make a living doing what I love. I never thought I would end up in the aviation industry but again, grateful to be here.

What are you reading or listening to (books, music, podcasts, etc.)?
Enjoying an interesting biography on Eleanor Roosevelt by David Michaelis. It is an incredibly detailed report of her remarkable life. Also, I just finished Shtisel on Netflix, which is a lovely story of an ultra-Orthodox Jewish family who lives in Jerusalem. In addition to great visuals of ancient architecture, it is a sweet story and helps me better understand the culture of ultra-Orthodox Jewish people.

Lauryn Mangum Reed

Vice President of Business Development
Servy

“AMAC welcomes you and makes you feel like family. It does not matter if you are brand new to the industry or a veteran, everyone wants to see you succeed and takes pride in networking, connecting, exceeding and celebrating accomplishments.”

Lauryn Mangum Reed’s industry experience started in 2012 when her family opened The Refuge Coffee Food and Wine Café in Phoenix Sky Harbor International Airport as a subtenant of HMSHost. She played an integral role in the framework, opening, operations and staff training and became the Director of Sales and Marketing.

In 2017, Mangum Reed joined Stellar Partners as Business Development Coordinator and was later named Director of Innovation and Business Development. Lauryn supported the department in many facets, from coordinating requests for proposals to working closely with ACDBE partners, with a strong emphasis on innovation, technology and strategy.

Lauryn recently transitioned from retail concessions to the Vice President of Business Development for the global, omnichannel enterprise, self-service platform for hospitality Servy (Grab). Through the suite of contactless order and pay solutions, Servy enables partners to drive operational efficiencies and enhance the guest experience while improving profitability. Lauryn is responsible for business development and strategic partnership activities for the Servy (Grab) Airport Marketplace with airport authorities, developers and restaurant and retail partners throughout the Americas.

Although considered an emerging leader, Lauryn’s industry involvement is vast. Mangum Reed serves as the Co-Chair for the AMAC Emerging Leaders Committee, and she was recently appointed as the Secretary of the AMAC Board of Directors and a member of the ACI-NA Business Diversity Steering Committee.

Raised in Detroit, Michigan, Lauryn left the Midwest to attend Arizona State University where she became a member of Delta Sigma Theta Sorority, Inc. and obtained her degree in Business with a minor in Communications. With a background in fashion, sales, branding and an affinity for people Lauryn has applied her experiences and skills to the aviation industry and is excited to be a part of its succession. She also owns her own business consulting company and a financial literacy company, helping individuals qualify for personal and business credit needs.

What does AMAC mean to you? Why do you join each year?
I always jokingly tell people that AMAC reminds me of the scene in Poetic Justice, where Tupac joins a complete stranger’s family picnic. He is immediately greeted with warm welcomes and makes himself at home greeting everyone with “COUSIN” and in return, they love him like family. Unlike, other organizations within and outside of the aviation industry, AMAC welcomes you and makes you feel like family. It does not matter if you are brand new to the industry or a veteran, everyone wants to see you succeed and takes pride in networking, connecting, exceeding and celebrating accomplishments. Joining each year isn’t an option, it’s a given. From the involvement to the new opportunities and most importantly the growth each year, being a member of AMAC is a must.

How have you been involved with AMAC since you joined?
My first AMAC conference was in Seattle, Washington in 2017. It was there that I was asked to sit as the Chair of the newly created AMAC Emerging Leaders Committee. Since Seattle, my Co-Chair Mori Russell; along with the help of Anthony Barnes and the support of many others (especially AMAC Board Chair Ricky Smith), and I have grown the AMAC Emerging Leaders Committee from a conceptual initiative to a standing committee with a growing group of young leaders and very well attended events. I am also a co-moderator of the AMAC Legends and Leapers program, a member of the AMAC Governance and Performance Management Committee and recently elected AMAC Board of Directors Secretary.

What was your dream job as a kid?
After realizing the inequalities in the WNBA players’ salaries, versus that of NBA players, I was locked in on being a Sports Agent as a kid and well through high school. Growing up an athlete, I wanted to work with talented athletes to help them navigate the dog-eat-dog world of professional sports, off the court/field.

What should people know about your company?
I recently transitioned from retail concessions to the Vice President of Business Development for Servy (Grab) the omnichannel, global enterprise self-service platform for hospitality. Through our suite of contactless order and pay solutions, we enable partners to drive operational efficiencies and enhance the guest experience while improving profitability. With increased concerns of safety and cleanliness, today’s hospitality guests want options that allow them to order however they want, when, and where they want. Our solutions give you the flexibility to create a unique experience to fit one or many locations while managing everything through one platform. Whether guests are ordering to-go food, browsing a full drink menu, or choosing between multiple restaurants, our technology enhances your level of hospitality with self-service touchpoints that make for a comfortable and frictionless guest experience. We have three solutions: (1) Order@ allows guests to order and pay how they want, from their own device, no app required; (2) Self-Service Kiosks provide an attractive touchpoint to draw in guests, while also helping increase efficiency and drive a higher ATV; and (3) the Grab Airport Marketplace enables a unified, digital marketplace across many food & retail concessionaires which maximizes guest flow and includes mapping and location services. Servy is all about leveraging technology to enhance, but not replace, hospitality.

What’s your favorite moment of your professional career so far?
One of my favorite/most meaningful moments in my professional career thus far was being awarded the AMA Advocate of the Year Award. I had several obstacles and hurdles professionally that year within my corporate career; however, I was determined to take control of the controllable and grow through my industry involvement and ability to bridge the gap to create meaningful connections. So to be honored in such a setting and amongst a veteran lineup truly confirmed that I was exactly where I was meant to be.

If Hollywood made a movie of your life, who would you like to see play the leading role as you?
Ironically enough, this was a welcome question asked when I started my new role as Vice President of Business Development with Servy(Grab), so I’ve had the opportunity to really think about this Younger Lauryn: Marsai Martin/ 20s Lauryn: Keke Palmer/30-50s Lauryn: Regina King/60+ Lauryn: Angela Bassett.

Maria Martinez

“AMAC is an organization that supports the advancement of women and minority-owned businesses. As a Latina woman, it is important to me to advocate towards this effort and ensure we are all given the same opportunities.”

Maria Martinez is a business development professional and franchising expert with over 15 years of experience. Maria has represented global brands such as UPS, Jack in the Box, Qdoba, IHOP and Applebee’s. As a driven, goal-oriented and self-motivated individual, she finds joy in assisting investors with valuable business propositions in concessions through the brands she represents. Prior to working in business development, Maria held positions in Finance and Accounting.

Maria was initially introduced to AMAC and airport concessions in 2016. Since then she has embraced and worked passionately to support AMAC’S mission. Maria has served AMAC as the Chair of AMAC Governance & Ethics Committee for the 2018-2020 term. Most recently she has been appointed as the Secretary of the Board.

Maria is fluent in English and Spanish and holds a bachelor’s degree in International Business from CETYS Mexicali, Baja California, Mexico. She has also completed a Finance Certificate at UCSD. Maria immigrated from Mexico to San Diego, CA where she currently lives. She likes to listen to audiobooks in subjects of finance, real estate, personal development and business. She also enjoys traveling the world and spend time with friends and family.

What does AMAC mean to you?
AMAC is an organization that supports the advancement of women and minority-owned businesses. As a Latina woman is important to me to advocate towards this effort and ensure we are all given the same opportunities.

Why do you join each year?
As a business development professional AMAC has provided a platform to make and reinforce meaningful connections with individuals in the aviation industry, as well as being informed of relevant information related to the industry. Additionally I’m in support of AMAC’s mission in assisting the advancement of minority and women-owned businesses and professionals.

How have you been involved with AMAC since you joined?
I first joined AMAC in 2016 when I was working for Qdoba, Jack in the Box and IHOP/Applebee’s as a business development manager. Through AMAC I was able to network with industry leaders and seek new business opportunities in airport concessions for the brands I represented. However, as I got more involved and learned more about AMAC’s mission it was clear to me that I wanted to be more involved. I noticed the organization needed more diversity in representing various minority groups such as Latinos and thought I could help make that difference. In efforts to be more involved, in 2017 I requested to assist in the planning of the 2018 AMAC Conference in Los Angeles, CA. Later in 2018, once the annual conference concluded the then newly elected Chairman of AMAC John D. Clark offered me the opportunity to serve as the Chair of the Governance and Ethics Committee from 2018 – 2020. Unfortunately, in the last months of service of this term COVID-19 surfaced and severely impacted the aviation industry. Additionally, new challenges related to racial inequality and discrimination surfaced in our nation. It was clear to me that this was a time that AMAC needed leadership and committed members more than ever to help fight for what is just and right, all in the middle of one of the most challenging economic times in this industry. In June 2020 a position in the Board of Directors became available and the newly elected Chairman of the Board Ricky Smith invited me as an appointed Secretary of the Board which I accepted. Although the task is challenging it has been an honor to be given this opportunity and to represent women and the Latino community at AMAC in a leadership role.

Can you share some of the roadblocks that were teachable moments for you along your professional journey?
Learning English! I’m an immigrant from Mexico and when I initially moved to the US my English was not fluent. I took an entry-level job at UPS at an office where no one spoke Spanish. I also had non-Spanish-speaking roommates. So whether at work or at home I could not take a break from English and had no one to help me translate. It was hard! Many times I would come back from work with a headache from the mental effort listening English over the phone and constantly translating English to Spanish in my mind. Eventually, I was offered a better position where I faced the next challenge of writing business emails in English. I used to print emails co-workers sent to clients and later copy the words and phrases used in those emails in my messages to my clients. It would’ve been easier to apply for a bilingual job. However, I knew that in order to be successful I needed to dominate the English language, so I kept going. I knew the struggle would be temporary and my future self would thank me later. Fast forward many years later I’m thankful for this experience and the opportunities I was able to forge for myself through this effort.

Which lessons learned would you teach to aspiring professionals?
Challenge yourself and be comfortable being uncomfortable. Growth doesn’t come without pain and sacrifice. This is true at any point in anyone’s life. However, young professionals are just getting started and have so much more to learn and a long journey ahead. The more young professionals expose themselves to challenges the more growth they will experience which will lead to better opportunities.

What’s your favorite moment of your professional career so far?
When I was working as a business development manager for UPS we were bidding for a high profile project no one believed we had a chance to win. I was leading the effort alone and received no internal support as no resources were approved to be allocated to losing efforts. It took a lot of work and sleepless nights, and besides all odds, we won the RFP! Everyone was surprised including me. It is to this day one of the most joyful moments of my career and it reinforced for me that many times we have the power to shape our success if led with dedication, work ethic and passion.

Mary Morgan

President
Morgan Group Ventures, Inc.

“AMAC conferences, meetings, panel discussions and forums have facilitated not only access to but also the establishment of long-term business relationships with key players in the aviation industry.”

Tammi Morgan

Assistant Commissioner of Compliance Audits and Workforce Development
Chicago Department of Aviation (CDA)

“AMAC is important to support and promote diversity, equity and inclusion in the aviation industry. It is a vital organization that advocates for small and minority-owned businesses. I think it provides key support to airports and businesses in the industry through advocacy, connections, programming, legislation and training. I join each year to support the programs, stay connected to my peers, learn about programs/operations at other airports and support DBE/ACDBE businesses.”

Steve Pelham

Vice President
Jacobs Aviation—Americas

“AMAC allows me to learn, share and grow within the aviation marketplace. I have been given the opportunity to contribute to the growth of diverse firms, airport communities and individuals who love aviation as much as I do and I find it highly rewarding.”

Steve leads Jacobs’ Americas Aviation market, providing strategic advisory consulting and project delivery oversight services to our clients and aviation project teams. Leveraging more than 30 years of experience in airport planning, environmental, design, engineering, architecture, security, and program management and construction management (PM/CM), he delivers solutions and services to respond to our client’s challenges. Steve supports international, domestic, and military airport projects of all sizes and levels of complexity across the U.S. and around the world.

Steve’s commitment to and passion for aviation has driven his long-term involvement in numerous professional organizations focused on the latest technologies, project approaches, best practices and emerging issues. Steve has participated in various committees with the American Association of Airport Executives (AAAE), Airports Council International (ACI – both North America and Asia-Pacific organizations) and Airport Consultants Council (ACC). He is currently a member of the Aero Club of Washington and serves on the boards of ACC, ACI World Business Partners, the International Association of Airport Executives, AMAC, and Tony Jannus Distinguished Aviation Society.

What does AMAC mean to you? Why do you join each year?”
AMAC allows me to learn, share and grow within the aviation marketplace. I have learned so much from the AMAC family who has given me such a warm reception. I have been given the opportunity to contribute to the growth of diverse firms, airport communities and individuals who love aviation as much as I do and I find it highly rewarding. It has certainly benefited us at Jacobs too. Over the last 6 years, I have met new firms that we have gone on to work on local and regional opportunities while fostering mentor protégé successes. AMAC provides different perspectives on all sorts of levels.

When did you join AMAC? Why did you join AMAC?
AMAC has been a great experience and learning environment for me. With over 30+ years in the aviation market, I was aware of AMAC and yet never attended or was involved. Six years ago a good friend and colleague, Gabriele Mack came to me and shared her journey and was curious about mine. Gabriele encouraged me to just share what I was thinking and feeling. We agreed to partner and attend AMAC events together. What a gift AMAC was to walk with her and meet so many new friends. I have not missed an AMAC event since and in fact, I have sponsored several of our younger and diverse employees to join and attend AMAC conferences. Being asked to be on the AMAC board was indeed an honor. It is very rewarding to see both Jacobs’ and my own personal growth with AMAC.

Why did you choose to do what you do now? What is your WHY?
I was always told to “do what you enjoy and work hard.” In my first 5 years in the professional world, I worked hard but did not enjoy what I was doing. I would cringe when I told friends and family what I did for a living. Then a terrific gentleman, Ed Waltemath, worked with me on some airport projects and conferences. In fact, it was around this time (1992) when I met the great Leon Watkins. I loved being onsite and watching planes take off and land. The smell of Jet-A! The hustle and the bustle of an airport regardless of size. The people were/are amazing. I was hooked. My hard work paid off as I was in an environment where I thrived and excelled. I would “almost” do it for free! My “Why” is now evolving as I think about the legacy I want to leave. I want to continue to mentor and help younger professionals (of all races) get the same taste, smell and passion for aviation that Mr. Waltemath bestowed to me all those years ago. Most professionals stumble into Aviation as I did so I look forward to getting into schools and communities to promote aviation as a career choice. Come join me!

What should people know about your company?
Fun question– 5-6 years ago I would have provided a different response. True, we are a large company, but our aviation team is personal and close-knit. We work hard every day to support one another and our client communities. We know the more we communicate and bring a broad array of solutions, the more we grow with our clients. So, while Jacobs is large, business and relationships are local. Our specialized and talented team of aviation professionals are committed to helping our clients find local solutions through different service disciplines. A few years back we made a conscious decision to develop inclusion and diversity initiatives in everything we do which not only helped us gain a greater appreciation for one another it also helped us create better solutions for our diverse client communities as well as create economic opportunities for community-based and diverse businesses. A diverse and inclusive culture is certainly present. So, what should you know? We are a team of active, passionate and dedicated aviation professionals that are connected, accepting, and growing in our diversity, and willing to collaborate with small and diverse firms and airports to improve aviation performance and the experience.

What we do is more than a job, we work every day to make the world better for all. Everything we do – from addressing contaminated dirt on an airfield to addressing health in our terminals. We work hard to enhance your seamless passage while protecting against sophisticated cyberattacks. They’re our challenges as human beings, too.

That is why we bring a thoughtful and collaborative approach to every one of our partnerships. We know we can help our partners make a positive impact on the world. We lead project teams of all sizes with many different companies and agencies, but make sure everyone’s voice has a chance to be heard and respected. At Jacobs, we make the world smarter, more connected and more sustainable.

What, in your opinion, is the most important service AMAC provides to its members? To the industry?
AMAC is uniquely positioned to bring stakeholders together to make our aviation industry more diverse and more connected. It has done an outstanding job of bringing diverse businesses and individuals into a forum for education and business development. It can also be the facilitator for more meaningful dialogue that will lead to positive change and greater accountability through courageous conversations. AMAC membership is made up of 4 distinct stakeholder groups: Airports, Large Businesses, Minority businesses and Individual Memberships. A greater focus to ensure that programming and benefits that support each of these groups and the individuals that represent them, would increase member experience, and contribute to the industry. AMAC is the organization to mentor and guides airports, companies, and individuals to value and grow from Inclusion and Diversity.

Guilty Pleasure: What can you not live without?
Being outside, especially on the weekends and doing “something.” Gardening, fishing, hunting, golfing, running and walking with my wife, Sarah, and our two dogs (Jackson and Nelson). I recently heard that “when life gives you challenges, go work the earth and the answers will works themselves out.”

Dwight H. Pullen, Jr.

National Core Market Leader Senior Vice President, Global Aviation – Americas Leader
AECOM

“I joined AMAC to be a part of a community of professionals, and those professionals just so happened to look like me.”

Dwight H. Pullen, Jr. is a Senior Executive with 25+ years experience in driving strategic growth nationally and internationally within the aviation infrastructure market sector, focusing on airport operational excellence and maximizing airport client engagement, as well as growing aviation talent. Currently, he is the National Core Market Leader Senior Vice President, Global Aviation – Americas Leader for AECOM.

He was most recently the National Core Market Leader for DPR Construction focusing on Customer Experience, Account Management and the Aviation Market. In this role at DPR, Dwight focused on strategic growth in the airport sector, profitability, operational excellence, growing talent and maximizing customer engagement.

Dwight previously led the Aviation Center of Excellence for Skanska USA Building overseeing aviation construction in the U.S. advising clients on building strategies to plan, design and build efficient, forward-looking airport facilities. Under his leadership and guidance, Skanska ranked #2 in Engineering News-Record’s (ENR) in the Airport Construction category and Building Design + Construction (BD+C) for Airport Terminals. At CH2MHill (now Jacobs) he was the Vice President and Global Director of Aviation responsible for driving global strategy, growth and profitability. He also served as a Vice President and Principal Program Manager for Parsons Corporation, where he led the Denver International Airport South Terminal Redevelopment Program ($500 million), and the Abu Dhabi International Airport Expansion Program ($7.6 billion) in the United Arab Emirates. At H. J. Russell, he directed the successful delivery of the 5th Runway expansion ($1.2 billion) at the Hartsfield-Jackson Atlanta International Airport.

When did you join AMAC? Why did you join AMAC?
I joined AMAC in 2010 and attended my first Annual Airport Business Diversity Conference in Fort Worth, Texas in June 2011. In 2000, I lived in Atlanta, GA and worked as a Program Manager for H.J. Russell & Company at Hartsfield-Jackson Atlanta International Airport on the Development Program. At that time, I did not truly understand AMAC’s value. Once I left Atlanta and to work on airports overseas and across the U.S., I realized that AMAC was not just a trade organization. I joined AMAC to be a part of a community of professionals, and those professionals just so happened to look like me.

Why did you choose to do what you do now? What is your WHY?
I am a Civil Engineer that has worked in Airport Infrastructure and Development for over 25 years. I have worked for Engineering and Construction companies my entire career. As a young man growing up in Pittsburgh, PA, I dreamed of working for H.J. Russell & Company. I learned what it means to build during my early years at H.J. Russell & Company. My ‘why?’ is centered around Building. I don’t just build projects, I build communities, I build teams, I build people, I build relationships and I build futures. I now work for a builder (DPR Construction) that has the purpose…We Exist to Build Great Things.

Describe your career path. What led you to where you are today?
The first 15 years (1995 to 2010) of my career were focused on project delivery on large capital programs, specifically airports. I worked for 3 different companies during this period. Two Black-owned Program Management/Construction firms (A.G. Gaston Construction and H. J. Russell & Company) and one global engineering firm (Parsons Corporation). The last 11+ years of my career have been focused on Market leadership in Aviation. As a market leader, I led people, strategy, business development, projects, programs, profit and loss. During this period, I worked for 3 different companies. One global engineering (CH2MHill) firm and two global contractors (Skanska and DPR Construction). What led me to where I am today is building relationships, walking in humility, operating in integrity and being authentic.

What are you reading or listening to (books, music, podcasts, etc.)?
Books:

BE 2.0 (Beyond Entrepreneurship) by Jim Collins, Bill Lazier
A Promise Land by Barack Obama
Tribe of Millionaires by David Osborn, Pat Hiban, Mike McCarthy, Tim Rhode
Experiencing Father’s Embrace by Jack Frost

Music:

Kirk Whalum Radio on Pandora
Afrobeats on Pandora

Podcast:

The John Maxwell Leadership Podcast
Craig Groeschel Leadership Podcast
A bit of optimism with Simon Sinek
Encounter, a Christian meditation Podcast
1619, a New York Times Podcast

Jorge Roberts

CEO
Avports

“AMAC provides a voice to underrepresented groups so we can achieve racial equity and full inclusion in our industry. As a minority, this struggle is personal to me. Organizations such as AMAC have been instrumental to my professional success.”

Gwen Stokes

Vice President, Sales
Clear Channel Airports Philadelphia

“AMAC’s corporate partners make a difference in the lives of the people they employ by making sure that these partners contribute and commit to diversity.”

I serve as Vice President of Sales for Clear Channel Airports (CCA). CCA has successfully developed and maintained the most comprehensive network of major airports in North America. Additionally, CCA offers the Pinnacle Collection, the nation’s largest collection of private aircraft facilities. In this role, I am responsible for media sales and marketing with expertise in both client direct and agency sales development. Maintaining close relationships with direct clients and key buyers at some of the largest advertising agencies in the U.S. to develop strategic marketing and branding campaigns; to help their companies and clients reach a captive audience of a professional, business-oriented and financially savvy frequent traveler. During my 25-year career at CCA and iheart Media, formerly Clear Channel Radio. I have billed over $900 million in advertising sales in over 80 Airports including U.S., Canada, Caribbean and Latin America, as well as the iheart cluster in Philadelphia. In recent years, I was the division recipient for the Clear Channel Presidents Club Award. This prestigious recognition is given to the most valuable member of the team representing the true cornerstone of the division’s performance. I graduated from Hampton Institute, now Hampton University with a Degree in Political Science.

Hobbies: Avid Golfer

What does AMAC mean to you? Why do you join each year?”
When I first joined AMAC, I did it because someone close to me asked me to become a member. After being involved and getting to know more about AMAC. I’m honored to be a part of this organization. AMAC means family, the Professional Family that I didn’t know I needed. I will continue to renew my membership each year because I thrive on the energy and motivation that I receive from other AMAC members.

What do you value most about being an active AMAC member?
Diversity: Being a part of an organization that is making a difference in the lives of its members, and how AMAC’s corporate partners make a difference in the lives of the people they employ by making sure that these partners contribute and commit to diversity. In addition, AMAC’s openness to new people, new ideas and helping to foster a new generation of professionals is what I value most about AMAC.

What are you reading or listening to (books, music, podcast, etc)?
I’m listening to several characters inside my head. I’m in the process of writing a fictional novel, and if I may say so myself, it is very good. I started writing to help relieve the tension of being cooped in my home during the pandemic.

What was your dream job as a kid?
I wanted to become a Broadway Actress and perform in front of an audience every night.

Guilty Pleasure: What can you not live without?
Korean Dramas on Netflix. They absolutely saved my life and kept me from becoming completely homicidal during the pandemic of 2020.

Marian Van Poppel

Founder and Managing Partner
MVP Sales + Marketing

“While I was actively following AMAC and attending annual conferences, it wasn’t until the pandemic that I took the opportunity to become a member. I have personally gained so much in the process. I have broadened my knowledge of the industry, connected with many leaders and have deepened my knowledge through the extensive AMAC programming.”

Marian Van Poppel, Founder and Managing Partner of MVP Sales + Marketing, leads the strategic marketing company that focuses on sales strategy, media and marketing. Marian’s expertise in cultivating partnerships with prime contractors in airports has allowed the ACDBE firm to create sales and marketing programs for airport advertising in Atlanta, Chicago, New York and Washington DC. Marian has served as an MWBE partner on the team for wayfinding design strategy at Denver International Airport with Mijksenaar. Worked with TalkBox Privacy Booths developing public sales strategy/product development and serves as a business development strategist for Dynamic Data Analytics. Marian’s background in the media and printing world with Clear Channel Airports, Adams Outdoor, Gannett and MetroMedia Technologies provided the experience to deliver solutions with maximum impact. When her customers win, she wins and the entire organization benefits from the service and quality care she gives in making partnerships thrive to new heights.

How have you been involved with AMAC since you joined?
While I was actively following AMAC and attending annual conferences, it wasn’t until the pandemic that I took the opportunity to become a member. I quickly realized what I had been missing as the organization is so much more than an annual conference. I was immediately tapped to work on the Communications Committee and while it is an honor to contribute, I have personally gained so much in the process. I have broadened my knowledge of the industry, connected with many leaders and have deepened my knowledge through the extensive AMAC programming.

What was your dream job as a kid?

When I was a kid, I wanted to be Darren Stevens from “Bewitched”. I thought it would be so cool to make creative pitches for companies. Little did I realize that the pitch was just a small bit in a very long process!

How do you start your day? Do you have a special morning routine?

I started a meditation practice about 3 years ago and now I do a guided meditation each day along with journal writing. I must admit it was a struggle at the get-go, but now it is a habit and a gentle way to begin my day.

Can you share some of the roadblocks that were teachable moments for you along your professional journey? Which lessons learned would you teach to aspiring professionals?

When you have that new contract you have worked so hard for, don’t sit back and rest, keep your promises and elevate your input. Arrogance will ultimately lead to a correction.

Michael E. Washington

President & Co-Owner
Palazzo Concessions

“Through the COVID-19 pandemic, AMAC was very instrumental in working with Congress to pass the CARES Act and provide financial relief for the small business operators and primes in airports.”

Michael co-founded Palazzo Concessions, as an airport concession services firm in 2009. His company manages joint venture agreements with several national prime concession entities, including The Hudson Group, Norm Nixon, Magic Johnson Enterprises, and HMS Host International. Palazzo Concessions’ ownership interest is currently located in four airports; Los Angeles International Airport, Hollywood Burbank Airport, San Francisco International Airport, and Portland International Airport. While building Palazzo Concessions, Michael served as the General Manager of the Le Meridien San Francisco. Before his transition to the Bay Area, he was the General Manager of The Sheraton Gateway Hotel Los Angeles. Michael also has an extensive background in the construction and renovation of Hotels in addition to the West Angeles Cathedral. Michael is a graduate of Pepperdine University Graziadio Business School, earning the prestigious President and Key Executive, Master of Business Administration degree. He also graduated from Columbus State Community College and The Ohio State University. He enjoys cycling, golf, and travel with his best friend and wife, Stasia Washington. Read his full bio.

What does AMAC mean to you? Why do you join each year?
AMAC is truly an amazing organization that demonstrates reliability and professionalism while being a family that supports each other to be their best! AMAC provides tools, resources and opportunities for members to possess, apply and continually develop the specific technical knowledge, and function expertise needed to succeed in the airport ecosystem. That is why being a member is essential. I strongly encourage individuals and firms to join us as we continue learning from industry leaders’ level of expertise in driving continuous improvement and sharing best practices that are unmatched. Therefore, our firm Palazzo Concessions and my business partner Simeon Stewart have been members since 2009.

Describe your career path. What led you to where you are today?
I worked in the hospitality industry as a Hotel General Manager for Starwood Hotels and Resorts for over ten years. While managing the Sheraton Gateway Los Angeles Hotel, I had many Airport Executives from LAX, friends in the business, small business operators and ACDBEs introduce and encouraged me to enter the Airport Concessions business. My background in managing restaurants, gift shops, rental car operations, parking and transportation lends itself to be ideal while pursuing entrepreneurship. I then decided to partner with an experienced Duty-Free Executive, Simeon Stewart, a good friend, and we formed Palazzo Concessions. We currently have Joint Venture operations at Los Angeles International Airport, Hollywood Burbank Airport, San Francisco International Airport and soon Portland International Airport.

What is the one recommendation you would make to new companies getting started in this industry?
Airport concessions can be a challenging business but lucrative if you do your homework. Before you sign that deal, fully understand the financials before committing. Some people are excited about being included on a team or winning the contract, however not all deals are good deals. Question the Pro-forma to ensure the numbers are realistic, including the enplanements; this is a cash flow business! My business partner and I have turned down many opportunities due to lack of cash flow, type of brand, partners, price cap, location in the terminal, high capital expenditures, the term not enough to cover your investment, etc. Do not be afraid to get an outside consultant or other AMAC leaders to guide you through the process. Also, do not quit your day job until you have enough revenue to replace your profession.

What is your “walk-on” song? What would you like played when you walk on stage?
A gospel song called “We made it” By Hezekiah Walker. Some of the lyrics go like this.
We made it; we survived
When the enemy came in to threaten our lives
God lifted a standard
Devine protection
No weapon formed shall prosper against us
I made it thus far by faith
My future’s brighter than my today
I am holding on to my praise; I made it
I survived
I am a Survivor!

This song is appropriate as we see hope, surviving COVID-

Yolanda Woodruff

Director of Retail Operations
Unison Retail Management

“AMAC provides its members access to educational resources on how to be successful in the airport industry, a platform to connect directly with decision-makers and access to a network of like-minded professionals, who share the goal of full participation of minorities and women in employment and contracting opportunities throughout the aviation and aerospace industries.”

Yolanda Woodruff has 24 years of airport program and property management experience and works within Unison Consulting’s retail concessions planning and management practice. Ms. Woodruff’s responsibilities include stakeholder relationship management, oversight of the day-to-day concession operations with oversight of the lease accounting, lease compliance, lease administration and lease audit functions. Ms. Woodruff also has oversight of the federal and local affirmative action programs (ACDBE/DBE/MBE/WBE) relating to airport concessions.

Ms. Woodruff has extensive experience in conducting and coordinating outreach sessions, small business workshops, symposiums, supplier diversity workshops, concession employee career fairs, as well as, experience in implementing concession secret shop programs and developing concession employee customer service training content.

When did you join AMAC? Why did you join AMAC?
Unison Consulting has been a member of AMAC for more than 30 years. However, after my very first conference in 2005, I became actively involved in AMAC because I personally shared AMAC’s vision of inclusion and equity in the aerospace industry. AMAC was a powerful, cohesive voice for those who were traditionally left out of the conversation at the decision-making table. Realizing how diligently AMAC worked behind the scenes on its legislative agenda to move the mission of inclusion forward, I wanted to be involved in this organization that clearly has the ability to impact change at the highest levels of government.

2020 was rough for everyone. Can you share something with readers that’s a positive outcome? Maybe something you’ve learned or someone who has inspired you?
The era of COVID ushered in a season of learning for us all. The hardest hit were airport concessionaires, most of whom were experiencing tremendous success during January and February 2020. Airport concessionaires were devastated with nowhere to turn for the support needed to navigate this unprecedented event. Unison Consulting’s immediate response was to ascertain the gravity of the situation that concessionaires were in and to gain the necessary knowledge to communicate effectively with concessionaires and provide the support and guidance needed during a time of devastating uncertainty.

Our teams jumped into action, gathering all information available from the Chicago Department of Aviation, CDC, CDPH, OSHA, The White House, ARRA, SBA and any other forum that could provide insight into what to expect from and how to operate during the pandemic. With that knowledge, Unison consulted with and provided specific guidance and best practices to each concessionaire that continued to operate during COVID as well as to those concessionaires that were returning to operations during the pandemic.

After many months of hard work and perseverance, our concessions program is now poised to offer a customer-centric passenger experience, conveying a clean, safe concession experience. What I learned from the experience is together we are powerful. And when we work together toward a common goal, we have the unlimited potential to successfully rise above challenges that may seem insurmountable. It was extremely satisfying for me and my team to be of service to our concessionaires, providing them with the tools to remain focused on being of service to our passengers.

What, in your opinion, is the most important service AMAC provides to its members? To the industry?
The most important service AMAC provides to its members is access to educational resources and information on how to be successful in the airport industry, a platform to connect and communicate directly with decision-makers and access to a network of like-minded professionals and business owners, who share in the achievement of the noble goal of full participation of minorities and women in employment and contracting opportunities throughout the aviation and aerospace industries.

What are you reading or listening to (books, music, podcasts, etc.)?
I love to read, so I use three platforms, aside from physical books, to increase how much I can read and choose how I read or listen. I use Blinkist, Audible (at 1.25x), and of course Kindle. Right now, across those platforms and in physical books, I am reading The Laser Fund by Doug Andrew, Your Next Five Moves by Patrick Bet-David, Atomic Habits by James Clear, How to Fail at Almost Everything and Still Win Big by Scott Adams, Atlas Shrugged by Ayn Rand, How Women Rise by Sally Helgesen, and You Win in the Locker Room First by Jon Gordon. My focus is on a positive mindset of growth, both personal and professional.

Shawnta Young

Commercial and Marketing Manager
Midway Partnership / Vantage Airport Group

“AMAC is a source for networking with others in the same industry as well as meeting new people around the world. During these COVID-19 times, AMAC continues to inspire by providing innovative ways to communicate virtually.”

Shawnta Young is an Operations and Marketing Manager for Midway Partnership a joint venture comprised of some of the top companies in the aviation industry. She has a 14-year career working in operations. Before working with Midway Partnership, Shawnta was a General Manager for several big-box retailers. Shawnta originally studied to become a Journalist until she noticed her gift of working in retail customer service. Earning and Bachelor of Administration and a Bachelor of Sciencce in Business Management, Shawnta was able to continue her passion becoming the youngest Assistant Manager for a Fortune 500 company.

What does AMAC mean to you? Why do you join each year?
I am new to AMAC and at a glance, it reminds me of when I was in student government. It’s highly motivated people from different backgrounds who inspire to leave a footprint in their fields. I joined AMAC because I want to educate young professionals on the different resources, they are available and AMAC fits perfectly.

What, in your opinion, is the most important service AMAC provides to its members? To the industry?
AMAC is a source for networking with others in the same industry as well as meeting new people around the world. During COVID-19 times, AMAC continues to inspire with innovative ways to communicate virtually, which is how virtual connecting is bringing us together. Since I am new to the airport industry AMAC has been my one-stop-shop.

Describe your career path. What led you to where you are today?
I started needing to make money to save for school, so I got a job in retail. I worked on the merchandising side at first and really enjoyed it and loved interacting with the customers. I started to build a path for myself and grew up the ranks into more leadership roles in operations and people management with training and development. I was just working hard as you do in retail, and the universe connected me to Vantage Airport Group and the amazing world of airports. Time flies but I am so proud to be a part of the Midway concessions modernization project and learning as much as I do from the whole Vantage network, and especially the leadership of Sammy Patel and Steve Ogo.

What is your favorite moment of your professional career so far?
My favorite moment I will never forget was my interview with Vantage Airport Group. My interview was in a conference room on the 16th floor of a hotel. When I walked in there was this 20 ft mahogany table with over 30 seats overlooking downtown Chicago. It was myself and three other people who would be interviewing me in the room. As I walked in with the sun shining in the room, butterflies were in my stomach, and a table this table that looked like a scene from in the movies – I knew then “Momma I made it!”

2020 was rough for everyone. Can you share something with readers that’s a positive outcome?
I’ve learned over 2020 to trust myself and my guidance. I went from going to the airport every day to trying to figure out how to work from home. It was very difficult for me the first couple of months because my whole career I have been in the office and around people. So much of what I believe in and do in operations relies on relationships and connecting with people. I learned how to turn this discomfort into a driving force to figure out new ways to think and partner with my colleagues and on project partners. Humility was a huge factor for me in 2020. I had to learn how to ask for help in areas of my work that I would not normally feel I needed help in. I would say for anyone doubting their skills during times like these, because we are having to work differently, to lean into that uncomfortableness and ask for help. That is what our teams and thought partners are for.

My AMAC Our Future_SM_template_IG_Adkins

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2022 Member Testimonials: Interviews

Kerry Adams

Krystel T. Davis

Dale J. Deransburg, Jr.

Karen W. Ellis

Cynthia Gooding

Siobhan Higgins

Lauryn Mangum Reed

Maria Martinez

Mary Morgan

Tammi Morgan

Steve Pelham

Dwight H. Pullen, Jr.

Jorge Roberts

Gwen Stokes

Marian Van Poppel

Michael E. Washington

Yolanda Woodruff

Shawnta Young

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AMAC Member Voices

Archives

2024 Member Testimonials: Interviews

2023 Member Testimonials: Interviews

2022 Member Quotes

2022 Member Testimonials: Interviews

Kerry Adams

Kerry Adams

Krystel T. Davis

Krystel T. Davis

Dale J. Deransburg, Jr.

Dale J. Deransburg, Jr.

Karen W. Ellis

Karen W. Ellis

Cynthia Gooding

Cynthia Gooding

Siobhan Higgins

Siobhan Higgins

Lauryn Mangum Reed

Lauryn Mangum Reed

Maria Martinez

Maria Martinez

Mary Morgan

Mary Morgan

Tammi Morgan

Tammi Morgan

Steve Pelham

Steve Pelham

Dwight H. Pullen, Jr.

Dwight H. Pullen, Jr.

Jorge Roberts

Jorge Roberts

Gwen Stokes

Gwen Stokes

Marian Van Poppel

Marian Van Poppel

Michael E. Washington

Michael E.Washington

Yolanda Woodruff

Yolanda Woodruff

Shawnta Young

Shawnta Young

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