AMAC Legends & Leapers: February 2024
AMAC Legends & Leapers is a virtual conversation series featuring an aviation industry legend and leaper.
Legend
Roz Mallet is a seasoned leader with extensive and diverse experience in enterprise strategy, transition planning, turnarounds, systems implementation, human capital development and franchise operations. She is recognized throughout the industry for her innovative approaches, financial and organizational development results, her ability to build sustainable talent pipelines and her commitment to positively impacting both the hospitality industry and her community. Roz has utilized her board roles throughout her career to influence business strategies, mentor CEOs and their leadership teams as well as role model the advantages of diversity and inclusion.
Roz is the Founder, CEO, and President of PhaseNext Hospitality – a multi-brand franchise operating company. After decades of experience in large company leadership roles, Roz moved to the entrepreneurial side of business in 2009. Her comprehensive general management experience includes overseeing all functional areas, with an emphasis on operations, portfolio management, human resources, franchise systems development and financial planning and analysis.
Leaper
Atlanta-based Sr. Sales & Relationship Manager with SITA. 10 years of aviation experience providing information technology solutions for business, operational, baggage, and passenger processes in transportation. I enjoy being able to fulfill aspects that enable the movement of people and goods around the world within my role. I am passionate about the elements of technology and mindsets that positively impact the day-to-day livelihoods of all, especially those who are underserved.
Moderators
Lauryn Mangum Reed
Secretary, AMAC Board of Directors
Chair, AMAC Emerging Leaders Committee
Executive Vice President, TMG Hospitality USA
Lauryn Mangum Reed is the Executive Vice President for TMG Hospitality USA, the Phoenix-based parent company, comprised of LAM Holdings, TMG Services, PMCS, and TMG Development; Award-winning Food and Beverage and Retail operations within airports, real estate and land development Lauryn is also the owner of Lauryn Ashley Management and Consulting, a boutique company that lends its expertise to individuals and small businesses for development, consulting, RFP creation and proposal assistance.
Over the last decade, Lauryn’s aviation industry experience has spanned from ACDBE (small business) start-up and operations to business development, strategic planning, innovation, and technology for multi-million- and billion-dollar international organizations. She is the Airport Minority Advisory Board (AMAC) Trade Board Secretary, AMAC’s Emerging Leaders Committee Chair, and Airport Council International North America (ACI-NA) Business Diversity Steering Committee member. She volunteers with the Salvation Army Metro Phoenix on its board initiatives.
Raised in Detroit, Michigan, Lauryn left for warmer winters. She earned her BS in Business with a Minor in Communications from Arizona State University, where she became a Delta Sigma Theta Sorority, Inc. member. As a wife and mom of 2 littles, daughter Londyn and son Legend, Lauryn has an affinity for people, representation, and diversity in her day-to-day life. She strongly advocates for work/life synergy and empowers women to do everything they desire.
Ricky D. Smith
Chair, AMAC Board of Directors
CEO, Baltimore/Washington International Thurgood Marshall Airport
RICKY DORELL SMITH was appointed Executive Director/CEO of the Maryland Aviation Administration (MAA) on July 10, 2015. Mr. Smith is responsible for the management and operations of Baltimore/Washington International Thurgood Marshall Airport (BWI Marshall), Martin State Airport, and regional aviation activities throughout the State of Maryland.
photo of Maryland Aviation Administration Executive Director Ricky Smith
Mr. Smith, a 32-year transportation professional, returned to Maryland after serving as Chief Executive Officer of the Cleveland Airport System, which includes Cleveland Hopkins International Airport and Burke Lakefront Airport. In addition, he was responsible for overseeing the development and management of the City’s lakefront properties.
Since returning to BWI Marshall, Mr. Smith has led the airport to five (5) consecutive record-setting years for passengers, including restoring BWI Marshall as the busiest airport in the Washington/Baltimore region and the Best Airport in North America for Customer Service, according to Airport Council International. Establishing a culture of performance, customer service, safety, and innovation, the airports have received several other national and regional awards for customer service, capital development, and marketing, including Emmy Awards in 2018 and 2019. In 2017, the LaunchPad program was started to enable minority-owned micro-businesses the opportunity to participate in BWI Marshall’s thriving food and retail program without barriers to entry. In 2015, he launched the BWI Marshall Youth Initiative to introduce Baltimore City youth to aviation and transportation careers. To date, over 100 youths have participated in this program.
Before his service in Cleveland, Mr. Smith served as the Chief Operating Officer for the MAA, where he helped lead BWI Marshall Airport through a $2 billion expansion program, increased air service throughout the world, and the creation of a new food and retail program. Before returning to the MAA, after a two-year departure, Ricky served as the Deputy Administrator for the Maryland State Highway Administration. In addition, he served in the private sector for several years with International Business Machines, H&R Block Business Services, The May Company, and others.
Ricky holds an Accounting degree from Howard University and an Executive MBA from Loyola University in Maryland. He graduated from several leadership programs, including the Greater Baltimore Committee and Leadership Cleveland. He is active on several national and local boards and industry associations, including the Airport Minority Advisory Council, where he serves as Board Chair, the American Association of Airport Executives, the Washington Board of Trade, the BWI Business Partnership, the World Trade Center Institute, Greater Baltimore Urban League where he serves as Board Chair, the Reginald F. Lewis Museum of Maryland African American History & Culture where he serves as Vice Board Chair, and the Morgan State University School of Communications Board of Advisors.
He has been recognized as the ‘Best State Executive for Minority Business Enterprise’ by the Maryland Washington Minority Companies Association (2022), ‘Leon C. Watkins Guardian Award’ recipient by Airports Council International/North America (2020), ‘Man of the Year’ by Women Transportation Seminar (2019), ‘Leadership in Excellence’ by Leadership Anne Arundel (2019), ‘Power 10 CEO’ by the Baltimore Business Journal (2018), ‘People Who Move America’ by the Boys Scouts of America (2018), ‘Thomas G. Newsome Founder’s Leadership Award’ by the Conference of Minority Transportation Officials (2018), ‘Influential Marylander’ by The Daily Record (2017), the Maryland Washington Minority Companies Association ‘Black History Hero’ award (2017), ‘Most Influential CEO in Northeast Ohio’ by Crain’s Magazine (2014, 2013), ‘National Executive of the Year’ by the Conference of Minority Transportation Officials (2010), and ‘Congressional Achievement Award’ from Congressman Elijah Cummings (2006).
