AMAC Legends & Leapers: April 2023
AMAC Legends & Leapers is a virtual conversation series featuring an aviation industry legend and leaper.
Legend
Marlene Coleman
Director, Strategic Alliance, Areas
Marlene Coleman is the Director of Strategic Alliances for Areas USA. Marlene is responsible for building strong partnerships with the industry’s Airport Concessions Disadvantage Enterprise community, professional organizations, City Governments and Airport Commissions.
Ms. Coleman is an accredited airport executive with over 20 years of extensive city government and aviation concessions management experience. In 2022, she was awarded the National Association of Minority Contractors Pacesetter Award and the Airport Experience News Property Manager of the Year. She is a passionate advocate for small, minority and female-owned businesses.
Prior to joining Areas USA, Marlene was the director of Concessions Management at Hartsfield Jackson Atlanta International Airport. In her role, she directed the overall Concessions and Car Rental operations, including developing strategic and space utilization plans, lease administration, and service delivery.
She joined the Department of Aviation’s Concessions team in 1998 and rose to serve as concessions business development manager in 2007. In 2011, she was promoted to director for the City of Atlanta’s Watershed Department, where she was responsible for developing the strategic plan for the department’s small, minority, female business program as well as overseeing the Small Business Development 15-week construction management training program.
Ms. Coleman holds a Bachelor of Arts in business management and economics from North Carolina State University. She is a member of the Women in Construction, Engineering Related Services Conference (WICERS) Executive Planning Committee, American Association of Airport Executives, Airport Minority Advisory Council, and the Atlanta Suburban Alumnae Chapter of Delta Sigma Theta Sorority, Inc.
Leaper
Khalia Moore
Senior Manager | Airport Dining & Retail, Seattle Tacoma International Airport
Khalia Moore has been the Senior Manager of Airport Dining and Retail at SEA Airport since 2021. Coming from a family of small business entrepreneurs, Khalia has a personal connection with small businesses, and her career has centered around small business development. Outside of her commitment to small business, she has a passion for community work and creating pathways for development and generational wealth building for communities of color. In 2021, she started a non-profit organization in her city focusing on BIPOC juvenile felony diversion. She has been the National Chair for the AMAC Foundation Silent Auction for the last three (3) years, bringing in over $40K in scholarship funds during her tenure. She holds a Bachelor of Science from California State University, Northridge and a Master’s of Public Administration from the University of Washington.
Moderators
Lauryn Mangum Reed
Secretary, AMAC Board of Directors
Chair, AMAC Emerging Leaders Committee
Executive Vice President, TMG Hospitality USA
Lauryn Mangum Reed’s industry experience started in 2012 when her family opened a café in Phoenix Sky Harbor International Airport (The Refuge Coffee Food and Wine) as a subtenant of HMSHost. She played an integral role in the framework, opening, operations and staff training and became the Director of Sales and Marketing.
In 2017, Mangum Reed joined Stellar Partners as Business Development Coordinator and was later named Director of Innovation and Business Development. Lauryn supported the department in many facets, from coordinating RFPs to working closely with ACDBE partners, with a strong emphasis on innovation, technology and strategy.
Lauryn recently transitioned from retail concessions to the Vice President of Business Development for the global, omnichannel enterprise, self-service hospitality Servy (Grab) platform. Through the suite of contactless order and pay solutions, Servy enables partners to drive operational efficiencies and enhance the guest experience while improving profitability. Lauryn is responsible for business development and strategic partnership activities for the Servy (Grab) Airport Marketplace with airport authorities, developers and restaurant and retail partners throughout the Americas.
Although considered an emerging leader, Lauryn’s industry involvement is vast. Mangum Reed serves as the Co-Chair for AMAC’s Emerging Leaders Committee, Secretary of the AMAC Board of Directors and Member of the ACI-NA Business Diversity Steering Committee.
Lauryn has an affinity for people, representation and diversity in her day-to-day life, the aviation industry is no exception. Lauryn graduated from Arizona State University and became a proud member of Delta Sigma Theta Sorority, Inc. As a new mom and wife, Lauryn strongly advocates for work/life balance and empowering women to do everything they desire!
Ricky D. Smith
Chair, AMAC Board of Directors
CEO, Baltimore/Washington International Thurgood Marshall Airport
RICKY DORELL SMITH was appointed Executive Director/CEO of the Maryland Aviation Administration (MAA) on July 10, 2015. Mr. Smith is responsible for the management and operations of Baltimore/Washington International Thurgood Marshall Airport (BWI Marshall), Martin State Airport, and regional aviation activities throughout the State of Maryland.
photo of Maryland Aviation Administration Executive Director Ricky Smith
Mr. Smith, a 32-year transportation professional, returned to Maryland after serving as Chief Executive Officer of the Cleveland Airport System, which includes Cleveland Hopkins International Airport and Burke Lakefront Airport. In addition, he was responsible for overseeing the development and management of the City’s lakefront properties.
Since returning to BWI Marshall, Mr. Smith has led the airport to five (5) consecutive record-setting years for passengers, including restoring BWI Marshall as the busiest airport in the Washington/Baltimore region and the Best Airport in North America for Customer Service, according to Airport Council International. Establishing a culture of performance, customer service, safety, and innovation, the airports have received several other national and regional awards for customer service, capital development, and marketing, including Emmy Awards in 2018 and 2019. In 2017, the LaunchPad program was started to enable minority-owned micro-businesses the opportunity to participate in BWI Marshall’s thriving food and retail program without barriers to entry. In 2015, he launched the BWI Marshall Youth Initiative to introduce Baltimore City youth to aviation and transportation careers. To date, over 100 youths have participated in this program.
Before his service in Cleveland, Mr. Smith served as the Chief Operating Officer for the MAA, where he helped lead BWI Marshall Airport through a $2 billion expansion program, increased air service throughout the world, and the creation of a new food and retail program. Before returning to the MAA, after a two-year departure, Ricky served as the Deputy Administrator for the Maryland State Highway Administration. In addition, he served in the private sector for several years with International Business Machines, H&R Block Business Services, The May Company, and others.
Ricky holds an Accounting degree from Howard University and an Executive MBA from Loyola University in Maryland. He graduated from several leadership programs, including the Greater Baltimore Committee and Leadership Cleveland. He is active on several national and local boards and industry associations, including the Airport Minority Advisory Council, where he serves as Board Chair, the American Association of Airport Executives, the Washington Board of Trade, the BWI Business Partnership, the World Trade Center Institute, Greater Baltimore Urban League where he serves as Board Chair, the Reginald F. Lewis Museum of Maryland African American History & Culture where he serves as Vice Board Chair, and the Morgan State University School of Communications Board of Advisors.
He has been recognized as the ‘Best State Executive for Minority Business Enterprise’ by the Maryland Washington Minority Companies Association (2022), ‘Leon C. Watkins Guardian Award’ recipient by Airports Council International/North America (2020), ‘Man of the Year’ by Women Transportation Seminar (2019), ‘Leadership in Excellence’ by Leadership Anne Arundel (2019), ‘Power 10 CEO’ by the Baltimore Business Journal (2018), ‘People Who Move America’ by the Boys Scouts of America (2018), ‘Thomas G. Newsome Founder’s Leadership Award’ by the Conference of Minority Transportation Officials (2018), ‘Influential Marylander’ by The Daily Record (2017), the Maryland Washington Minority Companies Association ‘Black History Hero’ award (2017), ‘Most Influential CEO in Northeast Ohio’ by Crain’s Magazine (2014, 2013), ‘National Executive of the Year’ by the Conference of Minority Transportation Officials (2010), and ‘Congressional Achievement Award’ from Congressman Elijah Cummings (2006).
